Rice University Owls Mascot Embroidered Patch Navy Blue Vintage Logo

Your Personal and Business Information

We may collect personal information from users in various ways, including when users visit our site, upload designs, place orders, respond to surveys, and engage with other features. Information collected may include your name, email address, mailing address, phone number, and payment details. For quality control, we may record phone calls and review them live or after completion.
When browsing our website, we automatically collect technical data such as your browser type, IP address, time zone, referring websites, and how you interact with our site. We may also collect content such as uploaded or created designs, including any personal data they may contain.
We collect this information only if voluntarily provided. Refusing to do so may limit certain features such as saving designs or placing orders. We may also retain a secure token of your credit card via Stripe. Since logins do not require a password, your design or invoice may be accessible if your email address is used by someone else. Please safeguard your email access.

Non-Personal Information
We may collect non-personal information such as your device type, browser, operating system, and internet service provider to help us improve user experience.

How We Use Your Information

Collective Patches may use your personal data to improve customer service, personalize your experience, process your orders, and communicate with you for transactional and marketing purposes. By providing your email, you opt-in to our mailing list. You can unsubscribe anytime by clicking the “unsubscribe” link in our emails or contacting sales@collectivepatches.com. By calling or texting our number, you consent to receive marketing text messages. Msg & data rates may apply. To stop, reply STOP. For help, reply HELP. Your mobile info is never shared with third parties.

Turnaround Time

At CollectivePatches.com, we’re all about speed and quality. Standard Production: Most custom patches ship within 9–13 business days after proof approval (if selected). Production: Select eligible patch types can ship in just 5 business days after proof approval — simply choose NinjaFast Shipping at checkout. Proof Delivery: Digital proofs are sent within 1–2 business days after order placement (if requested).

Tracking Your Order

Once your order ships, a tracking number will be sent to your email. Please allow 1–3 business days for the shipping provider to activate or update the tracking details. If you haven’t received your tracking number within 3 business days, contact us with your name, email, and order number.

Refund Policy

As is typical with customized products, we’re unable to accept returns. However, if there’s any issue with your order, we’ll work hard to make it right and ensure your satisfaction. Please reach out to us via phone, email, or live chat, and a member of our team will get back to you within one business day. Just make sure to contact us within 45 days of delivery.

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